Refund Policy
Last updated: 12 September 2026
What this covers
Koaline is free while in beta. The only thing you can pay for today is lifetime access, a one-time purchase. This policy explains when that purchase can be refunded.
14 days, no questions asked
You can ask for a full refund within 14 days of the purchase, for any reason. This applies to everyone, wherever you live. After 14 days we do not offer refunds, except where the law of your country requires it.
How to ask
Email david@koaline.app from the address on your Koaline account. Include the order number from your Paddle receipt if you have it. We reply within two working days.
How the money comes back
Payments are handled by Paddle, our merchant of record. Paddle sends the refund to the payment method you used at checkout. It usually shows up within 5 to 10 working days, depending on your bank.
What happens to your access
A refund ends your lifetime access. Your account and your data stay as they are, and you keep using Koaline for free for as long as the beta lasts. The same applies if you raise a chargeback with your bank instead of asking us for a refund.
Contact
Questions about this policy? Email david@koaline.app.